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Stars of Service: Do QuickStand Screens Work with ST Projectors? (STARIN)

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Elite Screens' Blog Team
2017/05/17,

Elite Screens' Blog Team

Elite’s resellers rely on us to provide accurate information so that their customers get the right screen to be used with their projectors.  In this case, a customer has a “Short Throw” projector (aka. Short Focal Length Projector) which requires a very flat surface; otherwise the projected image is distorted.  Surprisingly, drywall does not have uniform flatness and neither do non-tensioned projector screens. 

Only a “tensioned” projector screen (eg. “Roll-up” design with side tension cords or a fixed-frame screen) presents a surface with the uniform flatness that will not distort the projected image from a short-throw projector.  In this case, a customer wants to buy a 150” QuickStand 5-Second Series

Service Team Member, Rick saw that the buyer was curious about the compatibility between the projector and screen when the reseller was asking about projector throw distances.  Rick recognized a big potential problem and eliminated it before it occurred.  The reseller was able to fulfill the order and learn more about this dynamic element of AV Sales.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Starin Contact”.

 

Transcripts:

4:00:00 PM                  Rick - Thank you for contacting Elite Screens Technical Support; I'm Rick, how may I help you?

8:37:35 AM         Starin Contact - Good Morning. I have a dealer wanting to order several  qs150hd's (150” QuickStand portable screens) and he is asking what is the lowest throw distance you recommend for this screen.

8:40:27 AM                  Rick - The distance depends on the projectors throw distance specifications and that will  range between the various manufacturers and models.

8:42:39 AM         Starin Contact - ok thanks the dealer was concerned because the specs state it is not compatible with ultra short throw projectors

8:43:59 AM                  Rick - That is correct.  The QuickStand is a good product when used with standard projectors  but its non-tensioned material will distort a Short Throw’s projected image.

8:44:19 AM                  Rick - The QS150HD works great with standard throw projectors and was specifically designed for use with them.

8:45:32 AM         Starin Contact - how about a short throw

8:47:36 AM                  Rick - A short throw would not work as well since it is too close in proximity to the material. Any slight deviation from perfect flatness diffusion will result in image distortion.

8:51:31 AM         Starin Contact - Thanks I can let him know. Confirming the minimum recommended distance. You recommend using a regular projector at a distance of 8 feet or more.

8:53:16 AM                  Rick - That would depend on the projector manufacturer’s suggested throw distance but  8-feet  is likely a good ballpark estimate. However, still check the manufacturer specs just to be sure.

8:53:37 AM         Starin Contact - Many thanks, Have a Great Weekend

8:53:57 AM                  Rick - Thank you for reaching out.  Please let me know if you need to consider any other options. Have a great weekend.