Sometimes, a customer just wants to cut all the middlemen and get a straight answer. Elite’s service team is here to accommodate questions both simple and complex. Here's a customer that is interested in a certain product and how fast he can get it.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
9:48:33 AM Mike - I'd like to get a price on your portable projection screens.
4:00:00 PM Rick - Certainly, I’d be glad to help. We have many styles, and sizes. Shall I go over them with you?
9:49:58 AM Mike - I'd like to get a price on your portable projection screens. Here is what I want.
9:50:05 AM Mike - http://elitescreens.com/front/front/reviewdetail/review/55
9:52:05 AM Mike - Here’s what I’m thinking. I need something that is durable and will be used a lot. Paying a little more is fine by me.
9:52:18 AM Rick - Yes, I’d be glad to help.
9:53:33 AM Rick - If you’d like to buy it directly, we can accommodate you.
9:53:34 AM Rick - http://shop.elitescreens.com/quickstand-5second.aspx
9:54:12 AM Rick - Feel free to price shop with our various resellers and dealers in North America. It’s a good way to get an even better price. It likely dropships from our own facilities so you get the best of both worlds.
9:54:42 AM Rick - Here are the options QS150HD (150”- 16:9), QS180HD (180”- 16:9), QS163VD (163” – 4:3)
9:56:23 AM Mike - I’m sold on the 180” The 16:9 matches my projector. How soon can I get one?
9:56:28 AM Mike - I'm in Atlanta
9:58:47 AM Rick - we have four facilities in California, Texas, Maryland, and Georgia (Macon). If you place your order directly from us it will take 2-3 business day to process. Depending on the shipper it should be about 7 business days. Here’s a list of all our facilities: http://elitescreens.com/front/front/cms/slug/contact-list