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Price and Shipping for a Summer Screen

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Elite Screens' Blog Team
2017/06/28,

Elite Screens' Blog Team

Sometimes, a customer just wants to cut all the middlemen and get a straight answer. Elite’s service team is here to accommodate questions both simple and complex. Here's a customer that is interested in a certain product and how fast he can get it.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number  to “Customer” or a generic name.

 

Transcripts:

9:48:33 AM         Mike - I'd like to get a price on your portable projection screens.

4:00:00 PM                Rick - Certainly, I’d be glad to help. We have many styles, and sizes. Shall I go over them with you?

9:49:58 AM         Mike - I'd like to get a price on your portable projection screens. Here is what I want.

9:50:05 AM         Mike - http://elitescreens.com/front/front/reviewdetail/review/55

9:52:05 AM         Mike - Here’s what I’m thinking. I need something that is durable and will be used a lot. Paying a little more is fine by me.

9:52:18 AM                Rick - Yes, I’d be glad to help.

9:53:33 AM                Rick - If you’d like to buy it directly, we can accommodate you.

9:53:34 AM                Rick - http://shop.elitescreens.com/quickstand-5second.aspx

9:54:12 AM                Rick - Feel free to price shop with our various resellers and dealers in North America.  It’s a good way to get an even better price.  It likely dropships from our own facilities so you get the best of both worlds.

9:54:42 AM                Rick - Here are the options QS150HD (150”- 16:9), QS180HD (180”- 16:9), QS163VD (163” – 4:3)

9:56:23 AM         Mike - I’m sold on the 180” The 16:9 matches my projector.  How soon can I get one?

9:56:28 AM         Mike - I'm in Atlanta

9:58:47 AM                Rick - we have four facilities in California, Texas, Maryland, and Georgia (Macon). If you place your order directly from us it will take 2-3 business day to process. Depending on the shipper it should be about 7 business days. Here’s a list of all our facilities: http://elitescreens.com/front/front/cms/slug/contact-list