Choosing the right projector screen for your installation can be a daunting task. You’ll be glad to know that we offer a web page dedicated to helping you find precisely the screen that will work best for you. (Here is the link: http://elitescreens.com/front/front/advancesearch ) In addition to asking about features, our service team is here to help you during regular business hours, Monday through Friday.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer”.
4:00:00 PM Johnny - Thank you for contacting Sales department, this is Johnny, how may I help you?
11:10:35 AM Customer - Hi, we are working on a small AV install for a non-profit and need to verify screen characteristics. Here are the details I have:
11:10:55 AM Customer - Room is 25x40 with ceilings at 13.5ft
11:10:56 AM Johnny - I’d be glad to help. What type of screen are you thinking about getting?
11:11:17 AM Customer - we are thinking of a rear wall mount with front projection at a 25' throw distance
11:11:37 AM Customer - screen size we were thinking based on application is 120" diagonal or so
11:11:49 AM Customer - question is how much drop do your screens have?
11:12:20 AM Customer - if we mount at 14' high and want the bottom of the screen to end at 36" above the floor, that leaves ~70" of drop
11:13:16 AM Johnny - Sounds like you are well on your way with the measurements. The top drop borders range from 4 to 36 inches depending on the model you select.
11:13:30 AM Johnny - Here is a tool that can really help you: http://elitescreens.com/front/front/advancesearch
11:13:40 AM Johnny - Punch in all the information about what size/type of screen and you’ll get the full list of what we have. Make your first search just the type, size, and aspect ratio then work from there.
11:13:55 AM Johnny - Although SMPTE recommends that the recommended level line of sight be aligned with the bottom 1/3 of the screen, you may want to set the screen higher for commercial applications. That said, here’s an article you may want to read: http://elitescreens.com/front/front/newsdetail/news/322
11:14:14 AM Customer - do you have other options for a recessed ceiling projector?
11:14:59 AM Johnny - recessed projectors don’t require a specialized screen per se but we do offer in-ceiling projector screens to match the look of your in-ceiling projector. http://elitescreens.com/products/electric-recessed-in-ceiling-projection-screens
11:15:40 AM Customer - Perfect. You’ve given me a lot of tools to use here.
11:15:53 AM Johnny - I’m glad to do it and will help you navigate through it every step of the way.
11:19:03 AM Customer - ok, thanks. I see a few screens to check out. I see that the screen drop settings can be adjusted with the help of the service department.
11:19:16 AM Johnny - That’s correct. I’m glad to help. If you need to adjust the drop settings, I’ll gladly walk you through it.
11:19:30 AM Johnny - Was there anything else I can assist you with?
11:19:45 AM Customer - all good - thank you
11:20:26 AM Johnny - It’s my pleasure. Thank you for reaching out. If you need anything else, my team and I will be around.