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Vertical Adjustment, the Forgotten Step

Elite Screens' Blog Team

Elite Screens' Blog Team

Adjusting your screen’s height setting can be relatively easy.  Just be sure you have the proper instructions and the helping hand of our service team.


*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.



[16:06] Customer: Hi

[16:07]        Rick: Hello, How may I help you today.

[16:08] Customer: I spoke to a tech rep yesterday about the vertical limit switch and I am using this doc -  but I don't see the screen moving up when I rotate the screw clock wise.  

[16:09] Customer: I have this model - TE135HW2B-E24

[16:09]        Rick: For this unit if you trying to reduce the drop, the screen will not raise on its own you will have to use your remote to raise 1/4 of the way up and drop it back down. to see your progress.

[16:10] Customer: I am trying to adjust the drop using a white screw

[16:10] Customer: I did not. I checked it.

[16:11] Customer: ok. I rolled it back all the way to top and then brought it down. I can see the change.

[16:11]        Rick: Great

[16:11] Customer: thanks for the tip.

[16:11]        Rick: you're welcome.