Questions? Comments? Email us at screenblog@elitescreens.com

Vertical Adjustment, the Forgotten Step

Open
Elite Screens' Blog Team
2017/12/15,

Elite Screens' Blog Team

Adjusting your screen’s height setting can be relatively easy.  Just be sure you have the proper instructions and the helping hand of our service team.

Links:

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

 

Transcripts:

[16:06] Customer: Hi

[16:07]        Rick: Hello, How may I help you today.

[16:08] Customer: I spoke to a tech rep yesterday about the vertical limit switch and I am using this doc - https://m.elitescreens.com/images/download/material/Service/VLSA-CineTensionB.pdf  but I don't see the screen moving up when I rotate the screw clock wise.  

[16:09] Customer: I have this model - TE135HW2B-E24

[16:09]        Rick: For this unit if you trying to reduce the drop, the screen will not raise on its own you will have to use your remote to raise 1/4 of the way up and drop it back down. to see your progress.

[16:10] Customer: I am trying to adjust the drop using a white screw

[16:10] Customer: I did not. I checked it.

[16:11] Customer: ok. I rolled it back all the way to top and then brought it down. I can see the change.

[16:11]        Rick: Great

[16:11] Customer: thanks for the tip.

[16:11]        Rick: you're welcome.