It’s always a good idea to ask about the material before installing the speakers. This customer was on the right track but Rick provided some good precautionary instructions just in case.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[17:00] Rick: Hello, how may I help you.
[17:01] Customer: I am curious about the acoustic pro 1080p3 as I want to possibly hide my Left, Right and Center channel in-wall speakers behind a screen. I am concerned that if I do this (aka cut the holes for in-wall speakers for behind the screen) and then subsequently have an issue whereby the screen vibrates I have no recourse (can't really move the speakers at that point). Can you reassure me that I won't have this problem? thanks.
[17:05] Rick: the material is acoustically transparent so it will allow sound to pass through. The material will not vibrate. Also the frame itself comes with wall mounts that will help you anchor and secure it onto the wall.
[17:07] Customer: I was basically concerned because I am referencing this from the FAQ section of this webpage which states that installing in front of a sub-woofer allow 5-6" gap "so the rumble of the speaker does not cause the material to move." Could louder volumes of surround and center channel speakers cause the material to move?
[17:08] Customer: Because if it does I have no way to undo my decision.
[17:13] Rick: From personal experience I would keep the sub woofer speakers away from the screen. If you are planning to run a high volume output on your speakers. Normally standard in wall speakers will work just fine . A sub woofer however, creates too much vibration so this should never be positioned behind the screen. Also bear in mind that a subwoofer or even a speaker turned up too loud will be vibrating the wall and may cause the frame and screen material to oscillate as well.
[17:14] Customer: I intend to use a floor sub not in-wall. I have Polk audio left, right and center channel in-walls I intend to install
[17:18] Rick: Sounds like a nice system. The screens are designed to work just fine with a system like this. We have never encountered this type of issue. I was just providing you with the basic knowledge I have with audio as a precaution. Also the material will be stretched to provide the flattest surface. So you will not experience any distortion. As long the frame is well secured.
[17:19] Customer: thanks Rick!
[17:25] Rick: Certainly, thank you for choosing Elite Screens.