It’s a common question and it’s more important to know that it's best not to mount anything that weighs more than a picture frame. Pulling down on a lanyard is just inviting disaster. This is not a product flaw but rather just the physics of drywall. We want you to be happy with your product but we also want you to use it safely.
Here are the links used in the discussion:
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[17:43] Jaime Thank you for contacting Elite Screens. How may I help you?
[17:43] Customer: Hello Im looking at buying some wall brackets for my manual screen:
[17:43] Customer: https://elitescreens.com/front/front/productdetail/product/274
[17:45] Customer: They don't look strong enough to hold a pull down screen if attached to drywall. Do they require a stud.
[17:46] Jaime : The screen and brackets are strong enough but drywall is not. I recommend either aligning with wall studs or reinforcing the installation by putting in a horizontal panel attached to the studs.
[17:47] Jaime : The drywall itself will not stand up well against the force of pulling down the manual screen’s lanyard.
[17:49] Customer: My other option is to hang my AEON screen but it is unlikely I will have a stud. The pull down action is very heavy on manuals.
[17:49] Jaime : I would go with flush-mounting the Aeon frame screen instead. Do not mount a manual screen to drywall.
[17:49] Jaime : Okay, If I cannot align with the wall studs, I’ll get the frame screen instead.
[17:50] Jaime : Thanks for the help
[17:50] Customer: My pleasure, thank you for choosing Elite Screens.