Q: How can I extend my RJ-45 accessory such as my 5-12 v trigger, 3-way wall switch, and IR "eye" sensor?
A: You can extend the length of your cable using the ZSP-12V-50B. This 50 feet RJ-45 cable includes an extender plug coupler to allow you to join connections to your existing accessory.
Q: What preventative maintenance does Elite Screens recommend for electric screens?
A: Elite strongly recommends using either a standard surge protector or a power conditioner on all electric projection screens.
Q: Does the VMAX Tab-Tension Dualal have a 5-12 volt trigger input?
A: No, the VMAX Tab-Tension Dual does not have a 5-12 volt trigger input.
Q: How can i clean the CineWhite® (matte white) material on the VMAX Tab-Tension Dual screen?
A: The screen material can be cleaned with mild soap and water
Q: Will I void my warranty if I cut the power cord cable to hardwire my electric screen?
A: No, Elite Screens understand the need to hardwire your electric screen and therefore will not void your warranty.
Q: Where can i find the IR codes for my VMAX Tab-Tension Dual Seriesl IR remote?
A: Elite provides binary codes for the IR remote, see below.
Up: 1111 0000 0001
2.35:1: 1111 0000 0010
16:9: 1111 0000 0100
Q: What is the frequency of your RF remote?
A: The frequency of the RF remote is 433MHz
Q: Can I increase the Top Black Border on my screen?
A: No, your screen’s Top Black border has been set to deploy to its full extent. Attempting to increase will damage the motor and void your warranty with Elite Screens.
Q: How do you decode model #'s?
A: Each Elite Screens' model number starts with the product series name. Follow by case color (if applicable, certain models only available in one color), screen material, screen aspect ratio and product series version. Lastly, extra black drop and its length (if applicable). Here is an example.
VMAXT 117 C 94 H -E16
Q: What is the power cable length of the VMAX Tab-Tension Dual Series Electric Screen?
A: The power cable length for all VMAX Tab-Tension Dual Series models is approximately 98.4" (2.5M). Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.