Q : How do I adjust the vertical limit of my screen?
A: Unfortunately, we no longer provide limit switch adjustments. The screen is already deployed to its complete factory setting. We do not recommend making any vertical limit adjustments to the screen, as improper adjustments will affect the projection image, damage the unit and void your warranty. Over/false adjusting the drop will permanently damage the screen and will be unable to repair.
Q : Should I use a standard top masking or an extra drop masking border?
A: It depends on how high you want to hang the screen. If you are planning on a high ceiling or in-ceiling installation, use a product with an extra black masking border like E24 (24″ drop) or E30 (30″ drop) model. Aside from that, our general product lines will accommodate your typical home or commercial presentation room ceiling heights. All of our manual and electric screens are suitable for wall or ceiling installations.
Q : Which is better for my retractable screen casing, Aluminum or Steel?
A: Aluminum casings or “cans” are resilient to moisture and are generally used with higher quality screens. They also have a sliding track for the hanging brackets to allow versatility with your installation. Steel casings have a more simplified design with fixed end cap attachments. They provide excellent protection to you screen material but are geared for functionality without excessive spending.
Q : Is it important to have masking on my screen?
A: Yes, it is important. Black Masking borders help absorb light overshoot from your projector and provide a professionally matted presentation. It also helps increase the picture focus point.
Q : How high should I hang the projector screen?
A: As a rule, it is recommended to ensure that the center of the screen is in alignment with the eye level of those seated in the first row of a graduated Home Theater seating layout. This will provide the best levels of ergonomic stability, and will not negatively affect the vantage point of the following rows as their increased distance from the screen will provide a comfortable viewing position as well.
Q : I have an auditorium that is 100' long. How do I determine the maximum seating distance?
A: The maximum seating distance will depend on the content being displayed. See below for an explanation.
- Video: The maximum viewing/seating distance cannot exceed 8x the height of the screen viewing area and the minimum seating distance cannot be closer than the width of the screen viewing area. This is known as the 1w8h rule.
- Computer Data: The maximum viewing/seating distance cannot exceed 6x the height of the screen viewing area and the minimum seating distance cannot be closer than the width of the screen viewing area. This is known as the 1w6h rule.
Q : What type of screw size does Elite Screens recommend when installing a Spectrum, VMAX2, or a Manual Screen?
A: Although each installation is unique, the screw size we recommend and provide is M5*50mm. We have found that this screw size will provide enough length to support a Spectrum, VMAX2, or Manual screen installation in most instances. For drywall installations, the Φ10*40mm wall anchors (also included) should be installed along with the M5*50mm screws. **Please not that there are many other factors to consider when installing a screen such as the location of the wall studs and thickness of the wall. Each circumstance is different. If you are unsure about the stability of the wall or ceiling in regards to the screen installation, please contact a professional installer. Elite Screens will not be held responsible or be otherwise liable for faulty installations.
Q: What do I need to have a complete passive 3D projection system professional grade in my home/office or classroom ?
- 3D Polarized Silver Screen: Elite Screens Airbright3D2 on either a fixed frame or tensioned electric “roll-up” configuration.
- Two Projectors (DLP or LCD or Lcos), any brand ok. *Pref. matching models that have the same resolution, aspect ratio, and throw distance for the best results.
Q: What screens do short throw projectors work with?
A: Elite's non-tensioned screens are great with standard throw projectors, but just like any non-tensioned projector screen, we don’t recommend using it with an ultra/short throw projector. Non-tensioned screens are not completely flat and while it may have little, if any, perceivable effect with a standard projector’s image, it can distort ultra/short throw imagery. We recommend purchasing Elite's tab-tensioned screens utilizing the CineWhite® or CineWhite® UHD materials or any of Elite's fixed frame screens if an ultra/short throw projector is required.
Q: I'd like to buy an Aeon CLR® 3 screen but my UST projector is 120 inches. I notice that your screens are oversized by a few inches such as 103” versus 100” or 123” vs 120”. In my case for example, I do not want an empty screen section, but the image to go all the way to the border of the screen. Can you advise?
A: Most ultra-short throw projectors despite claiming they can go up to a certain size, if they have a focus adjustment should be able to adjust the picture to 103” (if a 100” UST projector) or 123” (if a 120” UST projector) and fill in the entire screen area. In some cases, certain UST projectors that have a fixed focus lens can go up to 103” and 123” with minimal impact on the picture and allowing to fill in the screen size.
Q : I need to directly control an Elite electric screen. Do you have a hard wire diagram?
A: Yes, please click HERE for a diagram to achieve a direct control (dry contact).
Q : Does my electric Elite Screen have input relays to connect to a Crestron System?
Q : What are the differences between a Synchronous and a Tubular Motor?
A: Tubular motors run faster and have a greater lift capacity. Synchronous motors are slower but are also quieter and more energy efficient. Since synchronous motors are smaller, they also have less torque, so we only use them in our smaller standard priced models.
Q : How could I setup my Screens IR receiver to work with my learning remote control system (such as AMX, Crestron and Logitech, or others)?
A: Our IR remote controls have been evaluated and entered in to the databases of some Universal remote control manufacturers. Please contact the manufacturer of your remote to inquire about your remotes ability to function with ours. Crestron and AMX are partners of ours and they do have our IR codes in their products.
Q : Do you have a pin assignment layout for your RJ45 circuit board port
A: Yes, we do have a color coded pin assignment diagram for our RJ45 port. Click here for PDF.
Q : How would I synchronize the up/down function of my electric screen with my projectors power cycle?
A: To ensure that your projector can support a trigger application, please be sure to:
- a. Reviewing your projectors user manual.
- b. Contact the manufacturer of your projector. If you do find that your projector supports a trigger application, connect the Elite Electric Screen Trigger Adapter cable from your Screen to your projector’s trigger port (Please consult a professional installer for further details on wiring and installation). Since Elite Screens only provides the screen 5-12 volt RJ-45 adaptor, you will need to contact your projectors manufacturer for the trigger adaptor of the projector. Most projector manufacturer trigger ports use a mini jack plug and adaptor that may be obtained at most local electronics stores. Please consult with your dealer or projector manufacturer for further details concerning this trigger adaptor and installation.
Q : What is the maximum distance that I can extend my 3-Way Wall Switch using the RJ-45 cable?
A: The maximum distance is 300 feet of extension RJ-45 cable.
Q : If I install a Spectrum Motorized Screen into the ceiling, what are my possible methods of controlling it?
A: Since the Spectrum’s Infrared (IR) Sensor is hidden within the ceiling, there are a few options in which to control a ceiling installed Spectrum Screen:
- IR Eye Extender (ZSP-EYE&12V): With the need of line of sight, the IR signal will not be sensed by the IR receiver built within the housing of the Spectrum. By using an IR eye extender that attaches via the Spectrums all purpose RJ45 port, the extended sensor provides a solution to this problem.
- Radio Frequency (RF) Remote (ZSP-RF-B, ZSP-RF-W): The Spectrum, unfortunately, does not come with an RF remote. It does, however, have an RF receiver built into the housing. Without the need of direct line of sight, an RF remote would be a good control option.
- In-Wall Switch (ZIW-B, ZIW-W, ZIW-W1): The spectrum comes with an all purpose RJ45 port. By routing a cable within the wall, the In-Wall Switch provides a close proximity control option. In addition, you can create your own in-wall switch by purchasing only our ZIW-Module.
- Wireless 12V Trigger (ZSP-TR01): Use your projector as a screen control option by hooking up this simple device to your projector’s output trigger port. If your screen doesn’t have an output trigger port, theUniversal Wireless 12V Projector Trigger (ZU12V) works just as well for all projectors.
Q : My projector is not triggering the screen to drop. How do I test the trigger to ensure that the screen is not the issue?
A: By exposing the red and green wires of the provided trigger, connect a 9-volt battery to the bare wires according to their polarity with the screen plugged in to the wall outlet. Once the wires make contact with the battery’s terminals, the screen will drop. Releasing the voltage from the battery will make the screen rise automatically. This indicates that the trigger and screen are functioning properly. Please check with your power source’s manufacturer for further assistance. If the screen does not drop when applying the voltage with the battery, the next step would be to test the screen’s circuit board. Do this by plugging in the provided wall box and pressing the DOWN button. If the screen drops, then you may need a replacement trigger. Please contact Elite’s service department for support by sending an email to service@elitescreens.com.
Q: How do I synchronize the ZU12V Universal 12 Volt Projector Trigger to my Elite electric screen?
For the instructional guide on synchronizing the ZU12V, please click here. To watch the instructional video
Q: What series is the ZIW In-Wall Up/Down switch compatible with?
A: The ZIW In-Wall switch is compatible with all of Elite’s electric retractable floor rising, wall/ceiling and in-ceiling/recessed screens, EXCEPT for the VMAX Dual®, VMAX Tab-Tension Dual, Starling, Starling 2, Starling Tab-Tension and the Starling Tab-Tension 2 Series.
Q : Can the Elite Screens Evanesce in-ceiling screens be installed a drop ceiling with t-bar ceiling tiles?
A: All of our Evanesce Series in-ceiling screens (Evanesce, Evanesce B, Evanesce Tab-Tension, Evanesce Tab-Tension B, and Evanesce Plus) include installation hardware kits for ABOVE and BELOW. The kit includes four long vertical brackets to allow the screen to be suspended from any above structure.
Q : What is the power cable length of all Elite Electric Screens?
A: Please see this chart. Note: These measurements are accurate for USA only, other countries may be equipped with different lengths for each model.
| Series Name | Model Sizes | Length of Power Cord |
| Spectrum | All Size | 70.8" (1.8M) |
| Spectrum Tension | All Size | 70.8" (1.8M) |
| Spectrum2 | All Size | 125.9" (3.2 M) |
| VMAX2 | 150" below | 70.8" (1.8M) |
| VMAX2 | 150" above (150") | 98.4" (2.5M) |
| Home2 | All Size | 98.4" (2.5M) |
| CineTension2 | All Size | 98.4" (2.5M) |
| Saker | 150" below | 70.8" (1.8M) |
| Saker | 150" above (150") | 98.4" (2.5M) |
| Saker Tab-Tension | All Size | 70.8" (1.8M) |
| Saker Plus | All Size | 98.4" (2.5M)+ with extra control box |
| Evanesce B | All Size | 70.8" (1.8M)+ with extra control box |
| Evanesce Tension B | All Size | 70.8" (1.8M)+ with extra control box |
| Evanesce | All Size | 98.4" (2.5M)+ with extra control box |
| Evanesce Tension | All Size | 98.4" (2.5M)+ with extra control box |
| Evanesce Plus | All Size | 98.4" (2.5M)+ with extra control box |
| VMAX Dual® | All Size | 70.8" (1.8M) |
| VMAX Tab-Tension Dual | All Size | 98.4" (2.5M) |
| Starling | All Size | 98.4" (2.5M) |
| Starling 2 | All Size | 98.4" (2.5M) |
| Starling Tab-Tension | All Size | 98.4" (2.5M) |
| Starling Tab-Tension 2 | All Other Sizes | 98.4" (2.5M) |
| Starling Tab-Tension 2 | 92" in CineGrey 5D | 70.8" (1.8M) |
| Kestrel | All Size | 98.4" (2.5M) |
| Kestrel Tab-Tension | All Size | 98.4" (2.5M) |
| Kestrel Stage | All Size | 70.8" (1.8M) |
| Kestrel Home | All Size | 98.4" (2.5M) |
Q : What are the binary codes for Elite's V2.0 infrared remotes?
A: Please see the codes listed below.
- UP: 1111 0000 0010 0101 1101 1101 1010 1001
- STOP: 1111 0000 0001 0101 1100 1100 0111 1000
- DOWN: 1111 0000 0100 0101 1110 1110 1100 1001
Q: How can I extend my RJ-45 accessory such as my 5-12 v trigger, 3-way wall switch, and IR eye sensor?
A: You can extend the length of your cable using the ZSP-12V-50B. This 50 feet RJ-45 cable includes an extender plug coupler to allow you to join connections to your existing accessory.
Q : What is the recommended amperage of Elite’s 5-12V Trigger?
A: Regarding the amperage of Elite’s 5-12V Triggers, their transistor pulls (3.3V)) to MCU GPIO. This means that the RF remote input is 12V and the driving Amp is :2mA. Through the RJ45 port, the input is 12V，and the driving amp is: 1mA. 
Q : Can I Interface my 5-12V Trigger with an AC Power Switch?
A: There’s a couple of suggestions.
- If controlling your screen’s drop and rise with a light switch, we offer our (ZIW) integrated wall switch that will work just fine with your electric projection screen.
- To operate the projection screen using the 12-Volt trigger, We recommend connecting the trigger’s RJ45 connection to your projector since it was designed solely for that purpose. Running the 12-Volt trigger through an AC/DC converter will likely not work and may even prove harmful to your product or the projector screen’s main board, so we strongly advise against experimentation with mismatched accessories doing what they were not designed to do.
Q : Where do I place the center support bar for a fixed frame screen?
A: Center support bar for larger size fixed frame screens goes inside the top of the groove located on the back of the frame. 
Q : Can I flush mount my fixed frame screen directly to the wall/ceiling? I would like the top of the frame to be exactly where the ceiling and wall meet.
A: Elite Screens does not recommend attempting such an installation as in most cases it would not be possible. This is because the frame has to be lifted directly above and then placed down onto the brackets. The brackets will then latch onto the grooves of the frame and hold it in place. Mounting the wall brackets flush to the wall and ceiling would not provide the clearance needed for the frame to be lifted above the brackets. Elite Screens recommends the wall brackets be placed no closer than 4-6”(depending on the thickness of the frame) below the ceiling as that ditstance would give you the clearance needed to lift the screen above and then onto the brackets.
Q : I am assembling the Aeon Fixed Frame screen and do not see a hole for the center support however there is a center support bar included. How do I attach my center support bar?
A: There is a hex screw that must first be inserted on the back channel of the bottom and top frames. Then, the center support bar attaches to the hex screw.
Q : Does Elite Screens recommend an enhanced specific adhesive and primer for installation of large size Insta-DE and Insta-DE2 Series Screens?
A: In regards to the primer, Elite Screens recommends using PROFESSIONAL R-35 Primer (Click Here for an example). Elite Screens does provide a standard adhesive powder compound for installing our Insta-DE2 screens. If you would like your Insta DE2 or large size Insta DE screen to have a professional-grade finish that is flat, durable, and free from imperfections, you may be able to do so by creating a stronger adhesive (Elite Screens strongly recommends hiring a professional wallpaper installer for best results). Follow the steps below to create an adhesive compound that is stronger than the adhesive provided:
- Combine the adhesive powder that is provided by Elite with 27oz of water. Once mixed this should give you about 30z of a liquid glue compound.
- Pour 15oz of that adhesive compound into a separate container/bucket.
- Add 15oz of Elmer’s All white glue to the 15oz of adhesive compound liquid. Mix until compound is uniform in texture an appearance.
- You can now use this new, stronger compound to install the insta-DE / insta-DE2 to your wall.
Q : Can the Insta-DE, Insta-DE 2, Insta-DE 2a, Insta-DE 2af Screen be cut to a custom size to fit a particular set of dimensions? If it is possible, do you recommend a particular tool to get the cut right?
A: Yes, the Insta-DE, DE 2, DE 2a, and DE 2af can be cut to size. It is strongly recommended to use a long ruler and a sharp blade such as an exacto/utility knife or a precision cutter tool to make a smooth precise cut. Make sure the blade is new.
Q : Can the Insta-RP film material be installed on a curved glass/plexiglass and still retain its performance qualities?
A: Yes, the Insta-RP film will indeed function perfectly on a curved glass setup. Below are two examples of such installations: 
Q: I have an Ambient Light Rejecting screen but it does not seem to work. There are windows behind my projector and the picture is washed out; what can be done?
A: *Disclaimer: As great as ambient light rejecting screen technologies are, there are still certain laws of physics that define what should and should not be done with a specialty material such as this. Main Answer: Ambient Light Rejecting (ALR) projector screens are specially formatted to reject the majority of off-axis lighting from the top, bottom, and side angles.
However if a strong light source is hitting the ALR material at roughly the same angle as the projector does, it will wash out the image.
There is an easy solution. I strongly recommend light blocking curtains or blackout shades to shield your room and to rely on the interior lighting that ALR screens work with. 
Q: I'd like to buy an Aeon CLR® 3 screen but my UST projector is 120 inches. I notice that your screens are oversized by a few inches such as 103” versus 100” or 123” vs 120”. In my case for example, I do not want an empty screen section, but the image to go all the way to the border of the screen. Can you advise?
A: Most ultra-short throw projectors despite claiming they can go up to a certain size, if they have a focus adjustment should be able to adjust the picture to 103” (if a 100” UST projector) or 123” (if a 120” UST projector) and fill in the entire screen area. In some cases, certain UST projectors that have a fixed focus lens can go up to 103” and 123” with minimal impact on the picture and allowing to fill in the screen size.