Warranty & Technical Support Request Form

PLEASE NOTE THIS IS NOT A CREDIT REQUEST OR EXCHANGE FORM.
THIS FORM IS FOR WARRANTY SERVICE ONLY. PLEASE CONTACT YOUR POINT OF SALE FOR RETURN FOR CREDIT OR EXCHANGE INSTRUCTIONS.

A: Your serial number can be found on both ends of the packaging box stickers, as well as on the screen itself.

Reference the list below on where to locate your serial number depending on the type of screen:

  • Manual Screens : end cap and weight bar
  • Motorized/Electric Screens : end cap and weight bar
  • Tripod Screens : rear side of casing (left hand side)
  • Fixed frame Screens : rear side of frame (bottom frame)
  • Yard Master Screens (Folding Frame) : rear side of frame
  • Floor Pull up Screens : end cap
  • Yard Master Sport : weight bar
  • Pop-Up Cinema : User guide bag and/or stitched inside carrying bag