Return for Credit RMA Form

• Product that is non-damaged, opened, or unopened (factory sealed) may be returned within thirty (30) days from purchased date.
  
  • Unopened/returned without damage = Full credit (no refund on shipping costs )
  • Open Box return – unused/unassembled with no missing parts and no damage = 25% restocking fee (no refund on shipping costs)
  Please note: For all CLR, CLR2, CLR3, StarBright CLR 16 related open box products/ no missing parts and no damage unused/unassembled = 50% restocking fee (no refund on shipping costs)
  • If Parts are missing from an Open Box return = restocking fee is 50%  (no refund on shipping costs)
  • If returned product(s) is (are) received in non-sellable condition (damaged/scratched/dented, etc.), credit will not be provided.
  • No returns are allowed after 30 days.
  • All returns must be shipped prepaid or will be refused. Elite Screens does not pay for return shipping fees.
• Refused shipments will be assessed an automatic 15% restock fee (to cover labor and material fees) plus Freight costs.
• All Returns require an RMA number. please submit a Return For Credit RMA at: Return for Credit Form
• All parts sales are final. Screen parts cannot be returned for a refund or exchanged for a different part. Elite Screens’ customer service agents can assist in the purchase of a part, but are not liable for any misconceptions. Parts are to be purchased at the customer’s own discretion.

Please Click Here for Instructions on How to Correctly Palletize an RMA