• Product that is non-damaged, opened, or unopened (factory sealed) may be returned within thirty (30) days from purchased date.
    • Unopened (brand new) – Checks out good → Credit refund in full
    • Open box - No missing parts, can become new stock/sold as new → 25% restocking fee, 75% credit refund. with the exception of all CLR® products (StarBright CLR®, CLR® 2, CLR® 3) which will incur a 50% restocking fee.
    • Any parts missing - Can become new stock/sold as new → 35% restocking fee, 65% credit refund
    • Any major parts missing - Can become new stock/sold as new → 50% restock fee, 50% credit refund.
    • If returned product(s) is(are) is received in non-sellable condition (damaged/scratched/dented, etc.), credit will not be provided.
    • No returns are allowed after 30 days.
    • All returns must be shipped prepaid or will be refused. Elite Screens does not pay for return shipping fees.
  • Refused shipments will be assessed an automatic 15% restock fee plus Freight costs.
  • All Returns require an RMA number. please submit a Return For Credit RMA at: Return for Credit Form
  • All parts sales are final. Screen parts cannot be returned for a refund or exchanged for a different part. Elite Screens’ customer service agents can assist in the purchase of a part, but are not liable for any misconceptions. Parts are to be purchased at the customer’s own discretion.

Please Click Here for Instructions on How to Correctly Palletize an RMA

A: Your serial number can be found on both ends of the packaging box stickers,
as well as on the screen itself. Reference the list below on where to locate your serial number depending on the type of screen:

  • Manual Screens : end cap and weight bar
  • Motorized/Electric Screens : end cap and weight bar
  • Tripod Screens : rear side of casing (left hand side)
  • Fixed frame Screens : rear side of frame (bottom frame)
  • Yard Master Screens (Folding Frame) : rear side of frame
  • Floor Pull up Screens : end cap
  • Yard Master Sport : weight bar
  • Pop-Up Cinema : User guide bag and/or stitched inside carrying bag