Sometimes, it’s best to get right to the point and that means a fast, clear answer. This customer was interested in buying an Elite Electric projector screen but it had to work with her short-throw (aka. ST or UST) projector. You’d think that any electric projection screen should work but the fact is that “tab-tensioned” retractable screens are flatter and more suitable whereas your garden-variety projection screen is not flat enough to handle it.
Service Team Member, Johnny immediately spotted a problem in the making and equipped the customer with the knowledge to get a screen that would be perfect for her DIY installation.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer”.
4:00:00 PM Johnny - Thank you for contacting Elite Screens Technical Support.How may I help you?
9:43:00 AM Customer - Does the Elite's Spectrum Series Screen work with Short Throw Projectors?
9:43:20 AM Johnny - The Spectrum is a great retractable screen but it won’t work with short-throw projectors and here is why. Short throw projectors require a perfectly flat surface to project on; otherwise, the image will be distorted. The good news is that I do have a solution for you.
9:43:51 AM Johnny - Our CineTension B series uses a tab-tension design. Between the bottom counterweight and the side tension cords, this screen presents a flat projection surface that will accommodate your short throw projector. We are also in the process of developing a manual (non-electric) tab-tensioned retractable projection screen for commercial applications. It’s not yet on the website; I just wanted to share a company secret so you’d know of the good things to come. This manual screen would be a commercial product so you can see more on www.EliteproAV.com when it is ready.
9:44:00 AM Johnny - In the meantime, you can see the CineTension B series from this link here;
9:44:05 AM Johnny - http://elitescreens.com/front/front/productdetail/product/361
9:44:51 AM Customer - Thank you. I'll check those out
9:45:12 AM Johnny - It’s my pleasure to help.
9:45:18 AM Johnny - Thank you for your interest in Elite Screens; have a great day.