While some people will tell you to just “look it up”, it’s so much better to get that unconditional helping hand when requested. Rather than muddle through a sizing chart, this customer asked a simple question and got a fast answer. If you just need to talk with someone, we’re here.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer”.
4:00:00 PM Johnny - Thank you for contacting Sales department, how may I help you?
11:43:14 AM Customer - With the legs installed on the yard master 2 dual series 135" screen, what is the overall height?
11:43:36 AM Customer - I don’t have my glasses and don’t do charts well without them. I also really don’t want to look it up.
11:44:21 AM Johnny - I understand, that will be 96"
11:44:30 AM Johnny - I’ll attach the link also just so that you can have the various options at your fingertips:
11:44:35 AM Johnny - http://elitescreens.com/images/download/material/DimensionsTable/ES_Site_YardMaster2Dual.pdf
11:46:51 AM Customer - That’s fine, I appreciate the quick help.
11:51:29 AM Johnny - It’s my pleasure. Whatever the reason, when you need our help, we are here Monday through Friday during normal business hours (Pacific Time). Enjoy your day.