Sometimes, there is a problem with the actual installation space that must be addressed. While Elite Screens is not in the business of giving home improvement advice, our service team possesses a vast knowledge of product and information. After addressing numerous requests, we created a tech tip page that can be seen here (http://elitescreens.com/front/front/techtip/slug/7). In the case of an uneven wall surface, the best and least invasive solution is to create a false wall. This discussion shows how and here is the link to know more: http://elitescreens.com/front/front/newsdetail/news/203 .
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer”.
4:00:00 PM Service Team - Thank you for contacting the service department; how may I help you?
10:39:44 AM Customer - Hi Service Team, you recently helped me by sending me some brackets to affix the bottom of my Aeon 100" screen to the wall.
10:40:20 AM Customer - Unfortunately, even with the bottom portion of the screen affixed, I cannot get the short-throw projector image aligned to the screen because the wall is uneven.
10:40:44 AM Customer - Do you sell any type of floor stand that I could put this screen on or a ceiling mount for such a screen?
10:40:59 AM Customer - I need to get the screen off the uneven wall.
10:41:53 AM Customer - Any ideas on a do-it-myself stand for the screen? I presume you have had customers with similar issues with uneven walls. I would appreciate any suggestions.
10:42:00 AM Service Team - I’m sorry to hear about the situation you have with your wall, but I can help with some advice. Although I recommend a full wall renovation, I have an immediate fix also.
10:42:13 AM Service Team - One option is to craft a wall plank that equals the screen’s width and mount your installation brackets to it…
10:45:44 AM Service Team - Another option you have is to create a false wall. You can create a wood framework and stretch a black velvet fabric or acoustically transparent fabric over it. The components you make will all pressure fit into your media room. Depending on the thickness of your planks, you can attach your mounting brackets to it and you could even accessorize it with “in-wall” speakers without ever actually cutting into your walls. Here’s the link: http://elitescreens.com/front/front/newsdetail/news/203
10:46:55 AM Customer - Real cool idea! There must be others who have this problem if you took the time to make a tech tip over it.
10:47:41 AM Service Team - True, you’re not the only one who has had to deal with this.
10:48:02 AM Service Team - This is a trick used by AV professionals especially when they have to make a “non-invasive” installation.
10:49:06 AM Customer - I’m glad I’m not the only one to have encountered this.
10:50:15 AM Customer - I am very happy that you have a solution and it looks easier than I thought it would be.
10:52:46 AM Service Team - I’m glad to help. We have a great Tech Tip page to browse for other ideas. Our goal is to teach customers all about the projection industry: http://elitescreens.com/front/front/techtip/slug/7
10:53:08 AM Customer - Ok, thanks for your time Service Team.
10:54:08 AM Service Team - It’s my pleasure. You have a lot of options here. Of course, I would recommend speaking with a professional installer as well.
10:55:15 AM Customer - Agreed. I appreciate the help and I’ll take it from here.
10:55:48 AM Service Team - Thank you for chatting with me today and thanks for choosing Elite Screens.