Always ask an expert before buying your next piece of AV gear. This customer did just that and avoided a lot of headache. She was sold on an Optoma UHD-60 which is a fantastic 4K resolution home theater screen. She heard a lot of good stuff about Elite’s Aeon CLR® but figured she would ask before buying. As it turns out, the Aeon CLR is fantastic with ultra short throw (UST) projectors…which the Optoma UHD-60 is not. Rather than learning a hard lesson, Elite’s service team redirected the customer to an ambient light rejecting (ALR) screen that would work perfectly with her projector. The customer, her 4K projector and ISF certified CineGrey 3D projector screen are now doing just fine, BTW.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer”.
4:00:00 PM Jaime.l - Hello, this is Jaime Luna @ service department, how can I help you
1:25:18 PM Customer - please if you don't mind
1:27:37 PM Customer - Can I use the Aeon CLR Series AR100H-CLR with a long distance projector?
1:29:16 PM Jaime.l - The CLR screen is exclusively designed for ultra short throw projectors.
1:29:36 PM Jaime.l - It won’t work with a standard throw projector but I can show you some options that will work.
1:29:49 PM Jaime.l - what make/model of projector do you have?
1:30:46 PM Customer - I decided to buy an Optima UHD 60 but I haven’t bought it yet.
1:30:57 PM Customer - It is 4k resolution.
1:32:19 PM Jaime.l - For that projector, do not use CLR material. Here’s what I recommend instead.
1:32:29 PM Jaime.l - You can use the Cinegrey 3D material. It is certified by the Imaging Science Foundation (ISF), so it doesn’t get better than that for color temperature and contrast.
1:32:54 PM Jaime.l - The model number is AR100DHD3
1:33:08 PM Jaime.l - Here’s more information: http://elitescreens.com/front/front/productdetail/product/37
1:35:46 PM Customer - o.k. yes, this looks great. Thank you for all your help. I avoided a whole lot of frustration here.
1:36:31 PM Jaime.l - It was my pleasure (customer name) thank you for contacting us today.
1:36:38 PM Jaime.l - have a good evening