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Elite Has Tensioned Electric Projector Screens that are Acoustically Transparent

Elite Screens' Blog Team

Elite Screens' Blog Team

Upselling should occur when it is to the customer’s advantage. Our sales and service teams are trained to identify potential opportunities for customers regardless if it means a more or less costly product. This caller wanted an enhanced electric roll-up projection screen that has acoustically transparent material in a tab-tensioned format. Initially he was looking at a good entry level product but his needs called for something a bit more specialized. Our service team member Johnny, was careful to find him the right product while staying within the comfortable margins of what he was willing to spend.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number  to “Customer” or a generic name.



4:00:00 PM              Johnny - Thank you for contacting Sales department.  This is Johnny, how may I help you?

7:46:15 AM         Customer - quick question, we just chatted about the Electric100H-AUHD. Does Elite offer this same type of screen but in a tensioned version?

7:47:17 AM              Johnny - For this series, we only have non-tensioned acoustic material  but based on our previous discussion, I do have a product in mind that would be perfect for you.

7:51:47 AM              Johnny - If you need a acoustic tension screen material, I would recommend our Saker Tab-Tension Series.

7:51:57 AM         Customer - Will this fit into the budget I was talking about?

7:52:10 AM              Johnny - It will easily fit your budget and you can see this series from this link here:

7:52:22 AM              Johnny -

7:55:45 AM         Customer - Beautiful, it’s what I need.

7:55:58 AM              Johnny - Is there anything else I can assist you with today?

7:56:27 AM         Customer - I think that this works just fine. Thanks for the help.

7:57:02 AM              Johnny - My pleasure, thank you for choosing Elite Screens