Our service team will walk you through your installation. The chat below reveals the full process where a customer calls in; instructions are given; link made and it ends in a personal call.
Here are the links used in the discussion:
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[17:59] Josh: Hi, I'm interested in ordering a Saker Tab-Tensioned screen. I looked at the various mounting techniques, and what I'd really like to do is a ceiling mount with floating brackets. I see this mounting option available on the Starling Tab Tension 2 series, but it seems like the Saker screens might only support fixed-position ceiling mounts at either side of the screen?
[18:01] Johnny: yes this series also has the sliding brackets feature so you can align your screen perfectly
[18:02] Johnny: What size screen were you interested in purchasing for this series ?
[18:03] Josh: 120" diagonal: SKT120XHW-E20
[18:08] Johnny: Yes this can be done.
[18:08] Johnny: can I contact you via phone to explain how this procedure is done
[18:08] Josh: yes sure, give me a minute to go to a call-room, I’ll let you know when I’m ready
[18:08] Johnny: ok great
[18:09] Johnny: when you are ready do I contact you at XXX-XXX-XXXX?
[18:10] Josh: Yup, that's the number, and I’m ready!
[18:10] Johnny: ok you can contact me at 877.511.1211
[18:12] Johnny: http://eliteproav.com/wp-content/uploads/PDFs/EPAV_userguides/AVuser_guide_saker_tension.pdf
[18:14] Johnny: http://eliteproav.com/product/saker-tab-tension-series/
[18:16] Josh: thanks a lot! have a good one
[18:17] Johnny: have a great day