This customer called in with specific requests for his meeting room and Rick found him a good screen right away. Always remember that when choosing a screen, the main criteria you must know are the screen size, aspect ratio, type of material preferred, type of screen (fixed, retractable, motorized, etc.), and what features/accessories to expect.
If ever you have a question about these, our service team is here to help out.
Here are the links used in the discussion:
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[15:27] Rick: Hello, my name's Rick how may I help you.
[15:29] Customer: I am looking for product information matching these specs... Projector screen needs to be wall mounted electric with wireless remote. At least 90 inch wide x 72 height. Can you help me ?
[15:30] Customer: This high end for a board room business!
[15:30] Rick: OK, the 90 inches wide is it the view size or the overall size the housing needs to fit in?
[15:31] Customer: view size !
[15:32] Rick: Yes the portion the projector will project on. I am currently looking for a screen that will fit your specifications.
[15:36] Rick: the models that closely fit this specification are two models from the spectrum series. model is Electric84v 79.4 x 64.4 and the Electric100V 93.1 x 71
[15:36] Customer: Can you provide me a part number or sku ?
[15:37] Rick: the models of this unit are ELECTRIC84V AND ELECTRIC100V
[15:41] Customer: That model is not 90 wide plus Do you have one with tensioned material and wireless remote
[15:57] Rick: one moment please while i search if we have one tensioned that is around 90 and not wider.
[15:59] Customer: can be wider if needed the 72 inch height is a must. The wireless remote is a must. The wall mount is a must. This is for a high end board room!
[16:00] Rick: Okay, I think I found a model for you, i just need to confirm if we have this model in stock.
[16:03] Customer: ok !
[16:06] Rick: Yes, we have it. Here is the model TE92VW2
[16:07] Rick: https://elitescreens.com/front/front/productdetail/product/74
[16:07] Rick: the dimension is 89.8 x 71.7
[16:08] Rick: it is a tension screen and comes with IR and RF remote
[16:15] Customer: Perfect. This looks like a good fit. Let’s make this happen.
[16:20] Rick: here are some screens that are wider.
[16:20] Rick: https://elitescreens.com/front/front/productdetail/product/361#section7
[16:21] Customer: Thanks Rick, I am actually on the site making the order right now. Appreciate the help.
[16:22] Rick: My pleasure, thank you for choosing Elite Screens.