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Elite Screens' Blog Team
2017/09/15,

Elite Screens' Blog Team

This customer called in with specific requests for his meeting room and Rick found him a good screen right away. Always remember that when choosing a screen, the main criteria you must know are the screen size, aspect ratio, type of material preferred, type of screen (fixed, retractable, motorized, etc.), and what features/accessories to expect.

If ever you have a question about these, our service team is here to help out.

Here are the links used in the discussion:

https://elitescreens.com/front/front/productdetail/product/74 

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

 

Transcripts:

[15:27]        Rick: Hello, my name's Rick how may I help you.

[15:29] Customer: I am looking for product information matching these specs... Projector screen needs to be wall mounted electric with wireless remote. At least 90 inch wide x 72 height. Can you help me ?

[15:30] Customer: This high end for a board room business!

[15:30]        Rick: OK, the 90 inches wide is it the view size or the overall size the housing needs to fit in?

[15:31] Customer: view size !

[15:32]        Rick: Yes the portion the projector will project on. I am currently looking for a screen that will fit your specifications.

[15:36]        Rick: the models that closely fit this specification are two models from the spectrum series. model is Electric84v 79.4 x 64.4 and the Electric100V 93.1 x 71

[15:36] Customer: Can you provide me a part number or sku ?

[15:37]        Rick: the models of this unit are ELECTRIC84V AND ELECTRIC100V

[15:41] Customer: That model is not 90 wide plus Do you have one with tensioned material and wireless remote

[15:57]        Rick: one moment please while i search if we have one tensioned that is around 90 and not wider.

[15:59] Customer: can be wider if needed the 72 inch height is a must. The wireless remote is a must. The wall mount is a must. This is for a high end board room!

[16:00]        Rick: Okay, I think I found a model for you, i just need to confirm if we have this model in stock.

[16:03] Customer: ok !

[16:06]        Rick: Yes, we have it. Here is the model TE92VW2

[16:07]        Rick: https://elitescreens.com/front/front/productdetail/product/74 

[16:07]        Rick: the dimension is 89.8 x 71.7

[16:08]        Rick: it is a tension screen and comes with IR and RF remote

[16:15] Customer: Perfect. This looks like a good fit.  Let’s make this happen.

[16:20]        Rick: here are some screens that are wider.

[16:20]        Rick: https://elitescreens.com/front/front/productdetail/product/361#section7

[16:21] Customer: Thanks Rick, I am actually on the site making the order right now.  Appreciate the help.

[16:22]        Rick: My pleasure, thank you for choosing Elite Screens.