A customer was interested in the various Tab-Tensioned electric screens Elite provides. Our service team provided advice and two comparison charts for this customer to choose from. One was for the DIY individual to buy online and install by themselves and the other if he wanted to consult a professional to come in with a high-end product.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[18:15] Rick: Hello, my name's Rick how may I help you.
[18:16] Customer: I am looking for an indoor screen that I can mount to a beam in my office that I can use a remote to drop down or raise. There are SO many options on your website I can't pick one
[18:16] Rick: One of my favorites is our Cinetension 2 series. It’s motorized and comes with a great control package. This series is located in our EliteProAV line. EliteProAV is our line of dedicated installer products for business applications.
[18:16] Rick: http://eliteproav.com/product/cinetension2-rear-series/
[18:17] Customer: That looks fine but what is different between that one and the many others that drop down via remote control?
[18:18] Rick: Good question. Here’s a comparison chart of our tension screens: https://elitescreens.com/images/download/material/ComparisonTables/ElectricTension_CompTable.pdf Here is the comparison sheet for EliteProAV (EPAV) https://eliteproav.com/wp-content/uploads/PDFs/ComparisonTables/AV_SakerTen_CineTen2.pdf
[18:19] Customer: And EPAV is the dedicated “guy comes into your business and installs it” brand.
[18:20] Customer: Looking over the specs, I have an interest in the Spectrum 2 series https://elitescreens.com/front/front/productdetail/product/34
[18:24] Customer: Okay, thanks for your help with all this. Thanks for the help.
[18:26] Rick: It was my pleasure to help. Thank you for choosing Elite Screens.