A customer is interested in restoring a Vintage Elite Projector Screen. Our service department was able to find the old link so that the customer could proceed with their project.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[22:19] Customer: Hi! I had to replace my 92" VMAX screen a couple of weeks ago and I got a new VMAX2 which is fine. But I'd like to be able to use the old screen and just get direct control of the motor. I wondered if you could tell me the specs on the motor.
[22:19] Rick: Certainly, I’d be glad to help you with that.
[22:20] Customer: Hi Rick!
[22:20] Customer: I didn't mention that the problem with the old screen was the control board which I was told is obsolete...it was Version 1.4
[22:21] Rick: Hello
[22:21] Rick: One moment please and I will bring up that information for you.
[22:21] Customer: OK, I appreciate it!
[22:22] Rick: Here is the file for the wire connections on the 110v synchronized motor : https://tawk.link/598aa11bdbb01a218b4db711/a/579b82be0995142b0d81b97f/a021ad73c1ed568d6ced694ec6ec240cd3ab91c7/110V_SYNCH_MOTOR_DIAGRAM.pdf
[22:22] Rick: Here is the file for dry contact – direct control : https://tawk.link/598aa11bdbb01a218b4db711/a/579b82be0995142b0d81b97f/54fd970c751e66cce80aba4e5a9909d3a9adb760/Dry_Contact_Direct_Control_Connection.pdf
[22:24] Customer: OK, that's great! I think that tells me what I need to know!!
[22:24] Rick: you're welcome.
[22:25] Customer: Bye! Thanks again! I like the new screen! It looks better with the black case too. The old one was white or off-white...
[22:26] Rick: I’m happy to hear that. Thank you for choosing Elite Screens.
[22:26] Customer: Yep! Have a good day!