Q: Can I use my manual/electric Elite projection screen as a window shade to block the sunlight?
A: No, Elite manual and electric projection screens are not designed for use as a window curtain and should never be exposed to direct sunlight. Prolonged exposure to solar radiation will destroy synthetic materials and such damage is not covered by our standard warranty.
Q: I know that all Elite motorized screens include a built-in 5-12 volt trigger RJ45 input port, but what if my projector does not have a 5-12 volt trigger ouput port. How can I take advantage of the automatic down/stop synchronizcation of my Elite motorized screen and my projector?
A: Elite offers a wireless Universal 5-12 volt projector accessory (Part# ZU12V) for projectors that do not have a trigger output. Contact your preferred Elite Screens reseller or visit shop.elitescreens.com for information about purchasing this product.
Q: I have a 16:9 (HDTV) home theater projector but I'd like to have a presentation that has a 2.35:1 (Cinemascope) aspect ratio on a 2.35:1 projection screen. Do I need an anamorphic lens for this?
A: For the best possible results, an anamorphic lens is recommended. However, it is possible to get a 2.35:1 screen format as long as you can live with the "black bars" created when a mismatched 16:9 native aspect ratio projecto is set up to fit a wider projection screen format. It is simply a matter of personal preference.
Q: Does Elite offer the CineTension 2 in a white case or can I customer order one?
A: The CineTension 2 Series is available only in a black casing and cannot be special ordered with a white case.
Q: How can I extend my RJ-45 accessory such as my 5-12 v trigger, 3-way wall switch, and IR "eye" sensor?
A: You can extend the length of your cable using the ZSP-12V-50B. This 50 feet RJ-45 cable includes an extender plug coupler to allow you to join connections to your existing accessory.
Q: What preventative maintenance does Elite recommend for electric screens?
A: Elite strongly recommends using either a standard surge protector or a power conditioner on all electric projection screens.
Q: How do I properly clean the CineWhite® screen material?
A: The CineWhite® screen material can be cleaned with a soft cloth using mild soap and water.
Q: Can my CineTension2 screen be mounted in the ceiling?
A: Yes, all CineTension2 series screens can be mounted in a ceiling using our in-ceiling trim kit which can be found in our accessories section.
Q: Does the CineTension 2 have a 5-12 volt trigger input?
A: Yes, the CineTension 2 has a RJ-45 5-12 volt trigger input.
Q: How do I know if my projector is compatible with the 5-12 volt trigger?
A: Check your projector's manual to see if your projector has a 5-12 volt trigger output. If it does then your projector has the ability to synchronize with your CineTension 2.
Q: Does the CineTension 2 include a 5-12 volt trigger cable?
A: Yes, the CineTension 2 includes an RJ-45 5-12 volt trigger.
Q: Will I void my warranty if I cut the power cord cable to hardwire my electric screen?
A: No, Elite Screens understand the need to hardwire your electric screen and therefore will not void your warranty.
Q: Where can i find the IR codes for my CineTension2 IR remote?
A: Elite provides binary codes for the IR remote, see below.
Up: 1111 0000 0001
Stop: 1111 0000 0010
Down: 1111 0000 0100
Q: Are Elite Screens compatible with Harmony Remotes?
A: Yes, Elite's electric screen products are compatible with Harmony remotes and in their database.
Please visit the Harmony website for further assistance with programming your remote with our electric screens.
Q: What is the frequency of your RF remote?
A: The frequency of the RF remote is 433MHz.
Q: Can I increase the Top Black Border on my screen?
A: No, your screen’s Top Black border has been set to deploy to its full extent. Attempting to increase will damage the motor and void your warranty with EliteProAV.
Q: Are the Hanging brackets on the CineTensions2 adjustable?
A: Yes, the hanging brackets on the CineTension2 slides horizontally along the casing.
Q: How do you decode model #'s?
A: Each Elite Screens' model number starts with the product series name. Follow by case color (if applicable, certain models only available in one color), screen material, screen aspect ratio and product series version. Lastly, extra black drop and its length (if applicable). Here is an example.
TE 135 H W 2 -E12
Q: What are the advantages of Passive 3D over Active 3D technology?
A: Passive 3D occurs in real time with both eyes seeing an actual picture as opposed to the alternating right-Left eye flickering of active 3D technology. The advantage in this is that the image is brighter because it is simultaneously shown to both eyes. With Active 3D the glasses obstruct the vision of one eye while allowing the other to see the picture alternating at about 60 exposures per eye per second. Essentially the viewer is blindfolded half the time without really being aware of it. The “flickering” of Active 3D technology is that cross-talk and shadowing artifacts occur more easily. It also has a higher tendency to create eye-discomfort in viewers. Passive 3D allows viewers to see the image more comfortably with greater brightness and clarity. Passive 3D glasses are also inexpensive so that they may be easily obtained in quantity and do not suffer from mechanical malfunction like the electrically powered active 3D glasses
Q: What is the power consumption and motor RPM for my Elite Electric screen?
A: Please click here for the motor information of your Elite electric screen.
Q: What is the power cable length of the CineTension2 Series Electric Screen?
A: The power cable length for all CineTension2 Series models is approximately 98.4" (2.5M). Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.