The 12 volt trigger (aka 5-12 Volt trigger) is a device that allows the projector screen’s drop and rise functions to synchronize with the projector’s power cycle.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[20:13] Rick: Hello, how may I help you.
[20:13] Customer: Trying to connect BenQ W1070 with Elite Spectrum Electric 100H screen. Isn't working.
[20:14] Rick: Are you trying to use the 12v trigger.
[20:15] Customer: Yes, I purchased a 3.5 mm plug adapter with an RJ45 port to connect to a CAT 5 cable plugged into the trigger port on the screen.
[20:16] Rick: Okay, thank you for the information. I can walk you through this.
[20:16] Rick: Using an RJ45 to a 3.5 mm plug will not work since we don't know if the adapter is using a mono or an audio 3.5mm plug. Just one moment and I will get you instructions on how to wire it properly in a case like this.
[20:17] Rick: Here is a video showing you how to wire it properly.
[20:17] Rick: https://elitescreens.com/elitetube/ZSP-12V_trigger_setup_instructions.mp4
[20:17] Rick: Also, double check that the 3.5 mm plug is mono not audio. you can identify it if the plug only has one black ring.
[20:18] Customer: Thanks, I will check it out. Regards!
[20:18] Rick: My pleasure. Thank you for choosing Elite Screens.