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My Manual Screen Won’t Retract

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Elite Screens' Blog Team
2018/06/14,

Elite Screens' Blog Team

This is a really big question with owners of manual projection screens.  There will come a time when someone hyper-extends the mechanism on a manual screen. This occurs because there is always some experimental mind interested in seeing proverbially “how low can you go?”  Well, when this does happen, there is good news. The discussion below covers the simple method that works 90% of the time and for those who are lifetime members of the Murphy’s Law League of Worst Case Scenarios, here is the full instruction course on resetting your spring’s tension.

Links:

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

 

Transcripts:

[17:33]        Rick: Hello How may I help you.

[17:33] Customer: Hi. I have the Elite Screens Manual SRM Series, 120-inch 16:9, Slow Retract Pull Down Projection Screen and I have a question on it.

[17:33] Customer: It got it opened too far, and now it won't retract. Is there a way to get it to retract again?

[17:36]        Rick: I do have a means of assisting you with this. Give it a small tug to disengage the lock. Also pull the material towards you so the spring will have enough spacing to rotate and unlock.

[17:37] Customer: …and that's it, huh?

[17:37]        Rick: Yes, since is all the way down, you don't have enough slack to retract it, the worst case you might need to reset and re tension the spring on the unit.

[17:38] Customer: How would I do that?

[17:39]        Rick: Here is the instruction guide since this unit also uses a slow retract mechanism.

[17:39]        Rick: https://elitescreens.com/images/download/material/Service/OMSRetensionRoller.pdf  

[17:39] Customer: ok, great

[17:40]        Rick: Here is a quick how-to video demonstrating the actual act of winding up the screen.

[17:40]        Rick: https://elitescreens.com/images/download/material/Service/tension_instructions_ezcinema_1.mp4 

[17:40] Customer: great!