Q: How can I extend my RJ-45 accessory such as my 5-12 v trigger, 3-way wall switch, and IR "eye" sensor?
A: You can extend the length of your cable using the ZSP-12V-50B. This 50 feet RJ-45 cable includes an extender plug coupler to allow you to join connections to your existing accessory.
Q: What preventative maintenance does Elite Screens recommend for electric screens?
A: Elite strongly recommends using either a standard surge protector or a power conditioner on all electric projection screens.
Q: Will I void my warranty if I cut the power cord cable to hardwire my electric screen?
A: No, Elite Screens understand the need to hardwire your electric screen and therefore will not void your warranty.
Q: How long is the power cord on the Kestrel Tension Series?
A: The power cord on the Kestrel Series is 6 feet.
Q: Where can i find the IR codes for my Kestrel Tension IR remote?
A: Elite provides binary codes for the IR remote, see below.
Up: 1111 0000 0001
Stop: 1111 0000 0010
Down: 1111 0000 0100
Q: Are Elite Screens compatible with Harmony Remotes?
A: Yes, Elite's electric screen products are compatible with Harmony remotes and in their database.
Please visit the Harmony website for further assistance with programming your remote with our electric screens.
Q: What is the frequency of your RF remote?
A: The frequency of the RF remote is 433MHz
Q: Can I increase Bottom Black Border on my screen?
A: No, your screen is set to rise to its full extent. Attempting to increase will damage the motor and void your warranty with Elite Screens.
Q: What is the power cable length of the Kestrel Tab-Tension Series Electric Screen?
A: The power cable length for all Kestrel Tab-Tension Series models is approximately 98.4" (2.5M). Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.