Don Beatty

You and your company are very well represented

To Whom It May Concern

I realize that in the customer service field you probably only get negative feedback and comments, but I’d like to buck that trend and tell you of a very positive experience I had with your company – specifically with one of your employees, Monica Del Castillo.
My wife and I purchased some equipment from Visualapex.com. It had a rebate offer associated with it. We purchased it at the last possible minute of the last possible day of the rebate, and when we went to access the rebate form(s) at the designated website, the rebate information had been removed.
We contacted, via email, your company to inquire about how we could still pursue the promised rebate and purchase the theater chair… Monica responded almost immediately and walked us through getting what we needed. When we asked about being able to purchase a second chair, she even advocated for us with upper management to make it happen.
The chairs arrived sooner than she told us and we are very please with them. Most of all, we are very pleased with Monica and the way she assisted us with our transaction. You and your company are very well represented to have her working for you! Not only should you do anything to keep her, but probably you should give her a raise or a bonus as well!
Ok, maybe that’s pushing it a bit far… we just wanted you to know how pleased we are with the way we were treated and our brief interaction with your company. We wish more businesses treated their customers in this manner.

Thank you again.