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What if Your Electric Screen...Stops Working?

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Elite Screens' Blog Team
2017/05/24,

Elite Screens' Blog Team

Any owner of an electric projector screen has experienced it.  Either the novelty of a new toy or letting the kids mess around it for a while aaaaand…the screen motor suddenly stops.  What happened?  Electric screen motors have a built in friction kill switch.  Excessive use of the motor causes it to overheat.  The arrester keeps the motor from burning up.  A customer feared the worst but a lot of good troubleshooting tips came out of this call.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer”.

 

Transcripts:

4:00:00 PM                 Johnny - Thank you for contacting the Elite Screens Service Department, how may I help you?

4:22:35 PM          Customer - Hi there, my screen stopped moving, it still clicks when I hit the button. But no movement.

4:23:01 PM                 Johnny - so you screen is stuck in the down position?

4:23:27 PM          Customer - yes

4:23:44 PM                 Johnny - I’m sorry to hear that. Let’s go through some troubleshooting and see what’s going on. 

4:23:54 PM                 Johnny - may I have the make/ model number and/or SN# of your screen?

4:24:42 PM          Customer - it’s a Cinetension B  SN# is XXXXX-XXXXX

4:24:48 PM          Customer - We were playing with the up-down before it quit.

4:25:06 PM                 Johnny - Thanks. I am looking into a few options.  I may have some good news for you.

4:25:36 PM                 Johnny - I’ll teach you a hack to see if your Infrared remote still works.

4:25:54 PM          Customer - let’s hear it. What do I do?

4:26:55 PM          Customer - I ran this screen for a while –about 10 times so I hope I didn’t break it.

4:26:57 PM                 Johnny - Turn on your cellphone camera – point your IR remote at the camera lens and push the IR button.

4:27:46 PM          Customer - SUPER COOL!!!!   My eyes can’t see the light but it shines bright on my phone camera screen.  So I guess it works. I aimed it at the screen and heard a –click- but no motor.

4:28:52 PM                 Johnny - Perfect.  The “click” in your receiver means both the remote and receiver works.  But now you now know a trick about testing an IR remote by itself.

4:30:17 PM          Customer - woah, just started working again.....

4:30:41 PM          Customer - I guess all it did was heat up.

4:32:01 PM                 Johnny - I was hoping that was the case.

4:32:11 PM                 Johnny - Glad it worked out.  Give the motor an hour or so to cool down.

4:32:30 PM          Customer - its working just fine.  Retracted back up into the box.

4:32:36 PM          Customer - I’ll let it sit tight for a while.

4:32:52 PM          Customer - really cool brother.  Thanks for teaching me a new trick

4:33:55 PM                 Johnny - My pleasure.  Glad it worked out.  Was there anything else I can help out with?

4:34:39 PM          Customer - Nope, I’m good.

4:34:44 PM          Customer - Thanks again man.

4:36:12 PM                 Johnny - Glad to help.  I’ll be around should any questions come up.

4:36:27 PM                 Johnny - Thank you for choosing Elite Screens.

4:36:38 PM          Customer - Cool, thanks again.