Will I void my warranty if I cut the power cord on my Evanesce screen to hardwire it?
No, you will not void your warranty, but cutting the cord is not necessary. Please see our hardwired connection (direct control) instructions here.
Warranty Service FAQ's
Will I void my warranty if I cut the power cord cable to hardwire my electric screen?
No, Elite Screens understand the need to hardwire your electric screen and therefore will not void your warranty.
How do I obtain warranty support?
Please fill out our RMA/Service located at the link below should you require warranty support. Warranty Support Request Form
Will increasing my black drop on my electric screen void my warranty?
The screen’s Top Black Drop is already set to its complete drop distance. There is NO extra black top drop in the roller. Attempting to increase or decrease the drop (limit adjustment) will damage the motor and VOID your warranty with Elite Screens. Making an adjustment to the motor’s drop limit causes for the internal gears to…
What are the warranty terms for your screens?
Due to the quality of our product and our dedication to customer service, Elite Screens offers a comprehensive warranty that exceeds the 1-year industry standard on all of its screen products. Elite Screens, Inc. (“Elite Screens”) warrants its products to the first retail purchaser, if purchased new and operated in the United States or Canada,…