Q: Why does my electric screen no longer function?

There are a few possible things you could check:

1. Make sure your wall plug has power and that the screen is properly plugged in.
2. If the screen works well with the wall switch but not with the remote controls, ensure that fresh alkaline batteries are installed in the remote controls.
3. Check your screen’s internal fuse. (Please call our Tech Support for location of fuse before tampering with the screen.)
4. Our Home2, CineTension2, Kestrel, Raptor and VMAX Plus 3/4 screens feature a tubular motor equipped with a Thermal Relay.  This feature will automatically shut off the screen should your motor become too hot, thus preventing overheating of the motor.  To correct this, simply leave the screen alone for 20-30 minutes and try again.