Although we are in the business of selling projector screens, service is part of the trade also. To say it plainly, we want to hear your requests and answer your questions. Here we have a customer who is uncertain about which specific size would do best or whether he should have a manual or electric projector screen. Service team leader Jaime, helped the customer limit their search quickly. He gave options, explored the customers requirements and helped the customer narrow it down every step of the way.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer”.
1:14:37 PM Customer - hello, can you tell me if you offer a tension screen between 100 and 120 that's manual pull down not electric?
4:00:00 PM Jaime.l - Hello, this is Jaime Luna @ service department, I can assist you.
1:15:16 PM Jaime.l - Not yet but we are working on making such a screen, though.
1:15:25 PM Jaime.l - We will be showing prototypes at InfoComm 2017 later this month.
1:15:42 PM Jaime.l - There wasn’t a lot of demand for them up until recently and the evaluation models I’ve seen are real nice.
1:16:30 PM Customer - Interesting. as for the electric ones do you have a recommendation?...Iplan to hang on a wall/ceiling
1:16:35 PM Customer - front projection
1:16:56 PM Customer - living room application so can't totally control the light
1:17:02 PM Customer - especially during daytime
1:17:20 PM Jaime.l - what is your budget for the screen?
1:17:31 PM Jaime.l - what is the maximum you are willing to spend?
1:17:35 PM Customer - less than 1000
1:18:08 PM Customer - but if you could give me the various price points and what you get that would help....I’m new at this
1:18:37 PM Customer - ideally its total width of the screen is 110 or less
1:18:49 PM Customer - but i can fudge a few inches if i need to
1:19:14 PM Customer - widescreen format movies and TV use mostly
1:19:20 PM Jaime.l - I think that you would be able to buy our best tensioned screen in 100" size
1:19:34 PM Customer - 1080p/3d
1:20:09 PM Jaime.l - the model number is TE100HW2. It’s material is matte white and can accommodate 4K UHD. It’s through our ProAV channel. Here’s the website. http://elitescreens.com/front/front/productdetail/product/373 We also have an ambient light rejecting tab-tensioned roll up screen , Starling Tab Tension 2 Cinegrey 5D – STT106UHD5-E12 http://elitescreens.com/front/front/productdetail/product/36
1:20:17 PM Jaime.l - what is your number and email address? I can have someone call or email you to provide pricing and availability
1:20:29 PM Customer - (customer gave contact information). The STT106UHD5-E12 looks ideal for me.
1:20:36 PM Customer - what's the width of that one?
1:21:02 PM Jaime.l - The STT106UHD5-E12 is 106” diagonal and about 93” wide. To find the perfect size, please refer to this link: http://elitescreens.com/front/front/productdetail/product/373
1:21:06 PM Customer - Screen width not the housing for the screen?
1:21:11 PM Jaime.l - Correct, it’s all referenced on the dimensions table.
1:21:33 PM Jaime.l - This table gives you every bit of dimensions for each size we make.
1:21:44 PM Jaime.l - Choose the model number you like and provide it to the sales rep.
1:21:59 PM Jaime.l - The sales rep will then assist you with your purchase.
1:23:28 PM Customer - ok thanks. Looks like I can take it from here
1:24:29 PM Jaime.l - Thank you for contacting us today. If there is anything I can further assist you with, please let me know.
1:24:30 PM Customer - Nope, I’ve got this. Thanks again.
1:24:39 PM Jaime.l - My sales rep will be contacting you shortly. Thank you for choosing Elite Screens.