A: Due to the quality of our product and our dedication to customer service, Elite Screens offers a comprehensive warranty that exceeds the 1-year industry standard on all of its screen products.

Elite Screens, Inc. (“Elite Screens”) warrants its products to the first retail purchaser, if purchased new and operated in the United States or Canada, to be free from defects in workmanship and materials (except as provided below) for a period of (2) years from the date of original purchase, and (3) years for products purchased directly by educational, non-profit, religious or government organizations.

Refurbished products purchased directly from Elite Screens are warranted for a period of (90) days from the date of original purchase.

For warranty service, you must provide proof of purchase and the serial number of your product. 

A: Please fill out our RMA/Service located at the link below should you require warranty support.


Warranty Support Request Form

A. The screen’s Top Black Drop is already set to its maximum drop distance. There is NO extra black top drop in the roller. Attempting to increase the drop (limit adjustment) will damage the motor and VOID your warranty with Elite Screens. Making an adjustment to the motor’s drop limit causes for the internal gears to potentiality strip once the screen is activated to descend or retract. Please contact Elite Screens before making any adjustments.