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Q: Can I use my manual/electric Elite projection screen as a window shade to block the sunlight?
A:
No, Elite manual and electric projection screens are not designed for use as a window curtain and should never be exposed to direct sunlight.  Prolonged exposure to solar radiation will destroy synthetic materials and such damage is not covered by our standard warranty.

Q: I know that all Elite motorized screens include a built-in 5-12 volt trigger RJ45 input port, but what if my projector does not have a 5-12 volt trigger ouput port.  How can I take advantage of the automatic down/stop synchronizcation of my Elite motorized screen and my projector?
A:
Elite offers a wireless Universal 5-12 volt projector accessory (Part# ZU12V) for projectors that do not have a trigger output. Contact your preferred Elite Screens reseller or visit shop.elitescreens.com for information about purchasing this product.

Q: I have a 16:9 (HDTV) home theater projector but I'd like to have a presentation that has a 2.35:1 (Cinemascope) aspect ratio on a 2.35:1 projection screen.  Do I need an anamorphic lens for this?
A:
For the best possible results, an anamorphic lens is recommended.  However, it is possible to get a 2.35:1 screen format as long as you can live with the "black bars" created when a mismatched 16:9 native aspect ratio projecto is set up to fit a wider projection screen format.  It is simply a matter of personal preference.

Q: Does Elite offer the CineTension 2 in a white case or can I customer order one?
A:
The CineTension 2 Series is available only in a black casing and cannot be special ordered with a white case.

Q: How can I extend my RJ-45 accessory such as my 5-12 v trigger, 3-way wall switch, and IR "eye" sensor?
A:
You can extend the length of your cable using the ZSP-12V-50B. This 50 feet RJ-45 cable includes an extender plug coupler to allow you to join connections to your existing accessory.

Q: What preventative maintenance does Elite recommend for electric screens?
A:
Elite strongly recommends using either a standard surge protector or a power conditioner on all electric projection screens.

Q: How do I properly clean the CineWhite® screen material?
A:
The CineWhite® screen material can be cleaned with a soft cloth using mild soap and water.

Q: Can my CineTension2 screen be mounted in the ceiling?
A:
Yes, all CineTension2 series screens can be mounted in a ceiling using our in-ceiling trim kit which can be found in our accessories section.

Q: Does the CineTension 2 have a 5-12 volt trigger input?
A:
Yes, the CineTension 2 has a RJ-45 5-12 volt trigger input.

Q: How do I know if my projector is compatible with the 5-12 volt trigger?
A:
Check your projector's manual to see if your projector has a 5-12 volt trigger output. If it does then your projector has the ability to synchronize with your CineTension 2.

Q: Does the CineTension 2 include a 5-12 volt trigger cable?
A:
Yes, the CineTension 2 includes an RJ-45 5-12 volt trigger.

Q: Will I void my warranty if I cut the power cord cable to hardwire my electric screen?
A:
No, Elite Screens understand the need to hardwire your electric screen and therefore will not void your warranty.

Q: Where can i find the IR codes for my CineTension2 IR remote?
A:
Elite provides binary codes for the IR remote, see below.
Up: 1111 0000 0001
Stop: 1111 0000 0010
Down: 1111 0000 0100

Q: Are Elite Screens compatible with Harmony Remotes?
A:
Yes, Elite's electric screen products are compatible with Harmony remotes and in their database.
Please visit the Harmony website for further assistance with programming your remote with our electric screens.
http://myremotesetup.com/easyzapper/New/Main.asp

Q: What is the frequency of your RF remote?
A:
The frequency of the RF remote is 433MHz.

Q: Can I increase the Top Black Border on my screen?
A:
No, your screen’s Top Black border has been set to deploy to its full extent. Attempting to increase will damage the motor and void your warranty with EliteProAV.

Q: Are the Hanging brackets on the CineTensions2 adjustable?
A:
Yes, the hanging brackets on the CineTension2 slides horizontally along the casing.

Q: How do you decode model #'s?
A:
Each Elite Screens' model number starts with the product series name. Follow by case color (if applicable, certain models only available in one color), screen material, screen aspect ratio and product series version. Lastly, extra black drop and its length (if applicable). Here is an example.

TE 135 H W 2 -E12

  • TE: CineTension 2
  • 135: 135” Diagonal
  • W: CineWhite® Material (R: Wraith Veil Rear Material / A1080: AcousticPro 1080P Sound Transparent Material / A1080P2: AcousticPro 1080P2 Sound Transparent Material / G: PowerGain Material / C: CineGrey Material)
  • H: 16:9 Format (V: 4:3 / C: 2.35:1 depending on model)
  • -E12: Extra Black Drop 12”
  • 2: Version 2

Q: What are the advantages of Passive 3D over Active 3D technology?
A:
Passive 3D occurs in real time with both eyes seeing an actual picture as opposed to the alternating right-Left eye flickering of active 3D technology. The advantage in this is that the image is brighter because it is simultaneously shown to both eyes. With Active 3D the glasses obstruct the vision of one eye while allowing the other to see the picture alternating at about 60 exposures per eye per second. Essentially the viewer is blindfolded half the time without really being aware of it. The “flickering” of Active 3D technology is that  cross-talk and shadowing artifacts occur more easily. It also has a higher tendency to create eye-discomfort in viewers. Passive 3D allows viewers to see the image more comfortably  with greater brightness and clarity. Passive 3D glasses are also inexpensive so that they may be easily obtained in quantity and do not suffer from mechanical malfunction like the electrically powered active 3D glasses

Q: What is the power consumption and motor RPM for my Elite Electric screen?
A:
  Please click here for the motor information of your Elite electric screen.

Q: What is the power cable length of the CineTension2 Series Electric Screen?
A:
 The power cable length for all CineTension2 Series models is approximately 98.4" (2.5M). Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.

Q: How can I extend my RJ-45 accessory such as my 5-12 v trigger, 3-way wall switch, and IR "eye" sensor?
A:
You can extend the length of your cable using the ZSP-12V-50B. This 50 feet RJ-45 cable includes an extender plug coupler to allow you to join connections to your existing accessory.

Q: What preventative maintenance does Elite recommend for electric screens?
A:
Elite strongly recommends using either a standard surge protector or a power conditioner on all electric projection screens.

Q: Will I void my warranty if I cut the power cord on my Evanesce screen to hardwire it?
A:
  No, you will not void your warranty, but cutting the cord is not necessary. Please see our hardwired connection (direct control) instructions here.

Q: Where can i find the IR codes for my Evanesce Tab-Tension IR remote?
A:
Elite provides binary codes for the IR remote, see below.
Up: 1111 0000 0001
Stop: 1111 0000 0010
Down: 1111 0000 0100

Q: What is the frequency of your RF remote?
A:
The frequency of the RF remote is 433MHz

Q: Can I increase the Top Black Border on my screen?
A:
No, your screen’s Top Black  border has been set to deploy to its full extent. Attempting to increase will damage the motor and void your warranty with  Elite Screens.

Q: How do you decode model #'s?
A:
Each Elite Screens' model number starts with the product series name. Follow by case color (if applicable, certain models only available in one color), screen material, screen aspect ratio and product series version. Lastly, extra black drop and its length (if applicable). Here is an example.

ITE135HW2-E12

  • ITE: Evanesce Tab-Tension Series
  • 135: 135” Diag.
  • H: 16:9 Format (V: 4:3 / X: 16:10 / C: 2.35:1)
  • W: CineWhite® Tensioned Material
  • -E12: Extra Black Drop 12”

Q: What is the power consumption and motor RPM for my Elite Electric screen?
A:
Please click here for the motor information of your Elite electric screen

Q: Can the Evanesce in-ceiling screens be installed a drop ceiling with t-bar ceiling tiles?
A:
All of our Evanesce Series in-ceiling screens (Evanesce,Evanesce Tab-Tension, and Evanesce Plus) include installation hardware kits for ABOVE and BELOW.  The kit includes four long vertical brackets to allow the screen to be suspended from any above structure.

Q: What is the power cable length of the Evanesce Tab-Tension Series Electric Screen?
A:
 The power cable length for all Evanesce Tab-Tension Series models is approximately 98.4" (2.5M) + with extra control box. Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.

Q: When installed, will an Evanesce Plus Series Screen be completely concealed when the screen is retracted or will part of the screen/weight bar be visible?
A:
While all of our other Evanesce Series are completely concealed when the screen is fully retracted, the Evanesce Plus Series will have a slight opening that measures approximately 2.5cm in width. As a result, the bottom of the weight bar will be visible even when the screen is retracted. 

Q: I know that all Elite motorized screens include a built-in 5-12 volt trigger RJ45 input port, but what if my projector does not have a 5-12 volt trigger ouput port.  How can I take advantage of the automatic down/stop synchronizcation of my Elite motorized screen and my projector?
A:
Elite Screens offers a wireless Universal 5-12 volt projector accessory (Part# ZU12V) for projectors that do not have a trigger output. Contact your preferred Elite Screens reseller or visit shop.elitescreens.com for information about purchasing this product.

Q: How can I extend my RJ-45 accessory such as my 5-12 v trigger, 3-way wall switch, and IR "eye" sensor?
A:
You can extend the length of your cable using the ZSP-12V-50B. This 50 feet RJ-45 cable includes an extender plug coupler to allow you to join connections to your existing accessory.

Q: What preventative maintenance does Elite recommend for electric screens?
A:
Elite strongly recommends using either a standard surge protector or a power conditioner on all electric projection screens.

Q: Will I void my warranty if I cut the power cord on my Evanesce screen to hardwire it?
A:
  No, you will not void your warranty, but cutting the cord is not necessary. Please see our hardwired connection (direct control) instructions here.

Q: Where can i find the IR codes for my Evanesce IR remote?
A:
Elite provides binary codes for the IR remote, see below.
Up: 1111 0000 0001
Stop: 1111 0000 0010
Down: 1111 0000 0100

Q: What is the frequency of your RF remote?
A:
The frequency of the RF remote is 433MHz

Q: Can I increase the Top Black Border on my screen?
A:
No, your screen’s Top Black  border has been set to deploy to its full extent. Attempting to increase will damage the motor and void your warranty with  Elite Screens.

Q: How do you decode model #'s?
A:
Each Elite Screens' model number starts with the product series name. Follow by case color (if applicable, certain models only available in one color), screen material, screen aspect ratio and product series version. Lastly, extra black drop and its length (if applicable). Here is an example.

IHOME120XW2-E18

  • IHOME: Evanesce Series
  • 120: 120” Diag.
  • X: 16:10 Format (V: 4:3 / H: 16:9 / C: 2.35:1)
  • W: MaxWhite® FG Material
  • -E18: Extra Black Drop 18”

Q: What is the power consumption and motor RPM for my Elite Electric screen?
A:
Please click here for the motor information of your Elite electric screen.

Q: What is the power cable length of the Evanesce Plus Series Electric Screen?
A:
 The power cable length for all Evanesce Plus Series models is approximately 98.4" (2.5M) + with extra control box. Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.

Q: How do I properly remove dry-erase markings from my Elite Whiteboard Projection Screens?
A:
Before using the dry-erase function of your whiteboard screen, please make note of the following instructions to properly maintain and clean your dry-erase surface projection screen. (These Whiteboard cleaning tips are just as relevant with any dry-erase writing surface as they are with our Whiteboard-Projection Screens.)

  1. Only use a high density foam eraser when removing dry-erase markings from the Whiteboard screen.
  2. Do not use abrasive erasers as these may scratch the surface of the screen.
  3. Never spray the whiteboard cleaner solution onto the surface while marker writing is present and then attempt to use a high density foam eraser to remove. This will only smear the dry-erase marker ink making the surface more difficult to clean and will likely ruin the foam eraser.
  4. If there are any dry-erase markings left behind even after attempting to remove them using our high density erasers, spray our whiteboard cleaning solution directly onto the screen surface and use only a soft microfiber cloth to wipe-down and clean the area.

For a video demonstration


Q: What type of dry-erase markers do you recommend using on my Elite whiteboardscreen product?
A:
Elite Screens recommends using our dy-erase markers.  Additional markers can be purchased in a set, part number ZER3. Any other regular low-odor dry-erase markers brands such as EXPO are also ok to use.

Q: After erasing, a ghosting effect is still visible.  What's the best way to remove this?
A:
The best way to completely remove this effect is to use only the included erasers and markers the WhiteBoardScreen comes with.  We also recommend using the cleaning solution included as part of the maintenance procedure to clean the surface.  Using water and a soft micro-fiber cloth is also an alternative to a full complete cleaning.

Q: Can I use after-market whiteboard erasers on my Elite whiteboard projection screen?
A:
Elite recommends purchasing the high-density (soft-foam) whiteboard erasers from us since the dry-erase projection screen surface is unique and can only be properly erased with our erasers. Elite offers a 2pc. set of our erasers, please click here for more information. Alternative soft-foam whiteboard erasers can be purchased by makers such as 3M. 

Q: Will any after-market whiteboard cleaning solution product or whiteboard markers work on my Elite whiteboard projection screen?
A:
After market dry-erase markers/pens and the cleaning solution can be used on Elite's whiteboard projection screens products. We also have a starter kit available for purchase, please click HERE for more details.

Q: How do you overcome the disadvantages of a whiteboard projection screen?

Projections can be Obscured


Projections can be obscured by people sitting in front of the projection source. Direct presentation screens, although more expensive, feed the presentation directly from the source-such as a laptop or desktop computer-into the screen, with no projection required.

A: Although direct presentation screens are great products, they come at an exponentially high cost when compared to whiteboard projection screens. This means it is unrealistic for most organizations to acquire them in any significant number. In regards to the problem with obscured images, this can easily be resolved by replacing a standard projector with a short-throw variant. Although standard projectors have been the mainstay of classroom presentations for a long time, the older classroom projectors are being quickly replaced by the new “short-throw” projectors. Short throw projectors are literally inches from the material allowing teachers and trainers to give presentations without “shadowing” the image. This next-generation product has been widely available to the general consumer for about the last 5-years and recent competition between the various projector manufacturers has led to great strides in its refinement as well as plummeting sales prices. Today, they are widely available to the general consumer at prices comparable to that of standard projectors.

 

Storage Space


Whiteboard projection screens require a lot of storage space or take up a lot of wall space if mounted on a wall. Pull-down projection screens, which mount in an extremely small space on the wall, take a lot less storage space.

A: Taking up wall space is a moot point since virtually all conference rooms, training facilities and classrooms already have open space allocated for the purpose of large format presentations with either a wall or free-standing mount. A good whiteboard-projection screen is made for the purpose of taking up as much or as little space as needed per the requirements of the training facility staff. Elite’s lines of Versawhite (“whiteboard” projection screen) material is made as either a wall covering (Insta-DE, Insta-DE2 & Insta-DEM) or as a hard-backed magnetic whiteboard/projection screen (WhiteBoardScreen). A big selling point to Elite’s whiteboard/projection screen products is its space-saving dual-purpose design. This has made the Versawhite material sought after by educators who actually see the “pull-down” or “roll-up” projection screens an superfluous.

 

Sizing Issues and Setup


Fixed-size screens that don't roll down from a wall often don't match up to the height of the projection. They are frequently too high or too short, and the projection source has to be adjusted to accommodate the screen. Pull-down screens can be mounted high on the wall and can be sized big enough to pull all the way to the floor, saving time when setting up the projection.

A: Although the variable height settings of “pull-down” projection screens are convenient, most integrators naturally install the overhead projectors to align perfectly with the presentation board since it is already set at the ideal ocular viewing level for the class. Whiteboard projection screens are designed to replace this writing surface entirely or cover it completely. Either way, the screen is certainly going to be perfectly aligned with how the projector was properly installed. Pull-down screens work great with tabletop-standing projectors, but manual adjusting for a perfectly formatted image will need to be done regardless of whatever projection screen is used.

 

Damage to the Screen


If a whiteboard projection screen is set up permanently, people can be tempted to draw on it, particularly in a school setting with young children. Drawings done in many types of ink are extremely difficult to clean off. Roll-down screens can be set at a height that limits access.

A: Although sharp edges and non-“dry erase” pens can inflict irreparable damage to a whiteboard, they can do just as much damage to a regular hanging projection screen. Actually, a whiteboard projection screen is much more durable  than a standard projection screen is. One method to repair such a mishap comes in the form of Elite’s various pliable Versawhite materials which can be used to cover over damaged areas or the damage can be removed and replaced altogether. If something like this happens to a pull-down projection screen, the only option is to buy another one.

 

Health Dangers


Many health officials have protested the use of whiteboard projection screens in schools, claiming that the projection beam can damage students' retinas. Some students and teachers have reported feeling dizzy or dazed after looking at the projection beam or board. Direct presentation screens, which don't require a projector, minimize the potential danger.

A: Here, the whiteboard presents a clear advantage. First of all, regular whiteboards are not designed to handle projection and produce glaring “hotspots” that can be harmful to the human eye over a prolonged period of time. The Versawhite (whiteboard/projection screen) material creates uniform diffusion so that the image is as soothing to the eyes as it would be on a regular theater screen.  Second of all, when not in use for projected presentations, the Versawhite material is a fully functional whiteboard writing surface. Lastly, all of Elite’s Versawhite whiteboard/projection screens are GREENGUARD certified to not produce harmful indoor emissions that can be created by the synthetic compounds which regular projection screens and even whiteboards may be made of. Elite’s products carry both the standard GREENGUARD and the GREENGUARD Children & Schools certificates for indoor air quality. This means that Elite’s whiteboard-projection is not only a more effective solution but it is focused on preserving the health and safety of students and trainees as well.

 

Q: Can I buy a small screen material sample?

A: Yes, you can buy a screen material sample by clicking here.

Q: How do I synchronize the ZU12V Universal 12 Volt Projector Trigger to my Elite electric screen?
A:
For the instructional guide on synchronizing the ZU12V, please click here.
     To watch the instructional video, please click here.

Q: Can I use my manual/electric Elite projection screen as a window shade to block the sunlight?
A:
No, Elite manual and electric projection screens are not designed for use as a window curtain and should never be exposed to direct sunlight.  Prolonged exposure to solar radiation will destroy synthetic materials and such damage is not covered by our standard warranty.

Q: What preventative maintenance does EliteProAV™ recommend for electric screens?
A:
Elite strongly recommends using either a standard surge protector or a power conditioner on all electric projection screens.

Q: How can I clean the MaxWhite® FG (matte white) material on the Saker screen?
A:
The screen material can be cleaned with mild soap and water.

Q: Can I increase the Top Black Border on my screen?
A:
No, your screen’s Top Black  border has been set to deploy to its full extent. Attempting to increase will damage the motor and void your warranty with Elite Screens.

Q: What is the power cable length of the Saker Series Electric Screen?
A:
The power cable length for Saker Series models below 150" is approximately 70.8" (1.8M), models 150" and above is approximately 98.4" (2.5M). Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.

Q: Can I buy a small screen material sample?

A: Yes, you can buy an AcousticPro UHD screen material sample by clicking here.

    Buy an MaxWhite® Fiberglass (FG) screen material sample by clicking here.

Q: Tension cord not tight on Starling Tab-Tension, Saker Tab-Tension and Spectrum Tab-Tension ?
A:
The Tension cords on the side of the screen do perform its pull effect to reduce side curving/curling, but Starling Tab-Tension, Saker Tab-Tension and Spectrum Tab-Tension use a weaved fabric. Unlike a flexible PVC fabric that allows for stretching and pulls to create a flat and taut projection surface, such as the one used on our CineTension B Series.

Q: Can I use the AcousticPro UHD material in a room with ambient light?
A: The AcousticPro UHD performs at its best in a light controlled environment, not in a room that will have ambient light. The material is a fabric with a special weave pattern for projection use. It is suggested to go with our standard CineWhite® material if a matte white screen is needed. Or better yet, our very best CineGrey 3D® or CineGrey 5D® material will perform better with a higher gain and Angular-Reflective front projection with ambient light rejecting technology.

Q: How do I synchronize the ZU12V Universal 12 Volt Projector Trigger to my Elite electric screen?
A:
For the instructional guide on synchronizing the ZU12V, please click here.
     To watch the instructional video, please click here.

Q: Is the black top drop also “acoustic” material on the acoustically transparent models?
A:
The entire material is made of the AcousticPro UHD, so it is transparent.

Q: Can I use my manual/electric Elite projection screen as a window shade to block the sunlight?
A:
No, Elite manual and electric projection screens are not designed for use as a window curtain and should never be exposed to direct sunlight.  Prolonged exposure to solar radiation will destroy synthetic materials and such damage is not covered by our standard warranty.

Q: Is the Saker Tab-Tension available in a black case?
A:
The Saker Tab-Tension is available with a black case only on the Acoustic Pro AUHD Models and in Europe. The Saker Tab-Tension screens with MaxWhite FG are only available with a white case in the United States.

Q: How do you decode model #'s?
A:
Each model number starts with the product series name. Follow by case color (if applicable, certain models only available in one color), screen material, screen aspect ratio and product series version. Lastly, extra black drop and its length (if applicable). Here is an example.

SKT 120 X W H -E20

SKT: Saker Tab-Tension Series
120: 120” Diag.
X: White Case (U= Black Case, N=White case as well)
W: Spectra White FG material
H: 16:9 Format
-E20: Extra 20" of Black Drop

Q: What is the power cable length of the Saker Tab-Tension Series Electric Screen?
A:
The power cable length for all Saker Tab-Tension Series models is approximately 70.8" (1.8M). Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.

Q: How well does the CineGrey 5D® or CineGrey 3D® perform in a dark room environment?

A: The CineGrey 5D® and CineGrey 3D® is great for dark room environment also, but we must understand its limitations.

First of all, both materials have narrow viewing angles.  So if you wish to have a wide seating arrangement after 80 degrees, you will notice a drop in brightness.

Second, because they are higher gain screens they reflect more projector brightness.  This may tire your eyes, so we recommend using a less brighter mode if your projector has a such setting.

If that is not a problem, then these materials will work.  And the best thing is, because they are angular reflective material, the projector’s light will not diffuse in all directions like a matte white material.  Meaning that they will not scatter the projector’s light and create side lighting. Thus, eliminating the need to absorb it with black velvet or paint a room really dark.

Third, because both of these materials are made with a neutral gray substrate, the color balance and temperature will be exceptional.  The dark gray also enhances contrast and great color saturation.

Q: Can I buy a small screen material sample?

A: Yes, you can buy a screen material sample by clicking here.

Q: How do I synchronize the ZU12V Universal 12 Volt Projector Trigger to my Elite electric screen?
A:
For the instructional guide on synchronizing the ZU12V, please click here.
     To watch the instructional video, please click here.

Q: Can I use my manual/electric Elite projection screen as a window shade to block the sunlight?
A:
No, Elite manual and electric projection screens are not designed for use as a window curtain and should never be exposed to direct sunlight.  Prolonged exposure to solar radiation will destroy synthetic materials and such damage is not covered by our standard warranty.

Q: What preventative maintenance does Elite recommend for electric screens?
A:
Elite strongly recommends using either a standard surge protector or a power conditioner on all electric projection screens.

Q: How can I clean the MaxWhite® (matte white) material on the Saker Plus screen?
A:
The screen material can be cleaned with mild soap and water.

Q: Can I increase the Top Black Border on my screen?
A:
No, your screen’s Top Black  border has been set to deploy to its full extent. Attempting to increase will damage the motor and void your warranty with EliteProAV.

Q: What is the power cable length of the Saker Plus Series Electric Screen?
A:
The power cable length for all Saker Plus Series models is approximately 98.4" (2.5M). Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.

Q: Can I buy a small screen material sample?

A: Yes, you can buy a screen material sample by clicking here.

Q: Does the Kestrel Stage Series include the skirt or do I have to purchase it seperately?
A:
The Kestrel Stage Series includes the drape skirt, excluding models ending in -NTC.

Q: What preventative maintenance does Elite recommend for electric screens?
A:
Elite strongly recommends using either a standard surge protector or a power conditioner on all electric projection screens.

Q: Can I increase Bottom Black Border on my screen?
A:
No, your screen is set to rise to its full extent. Attempting to increase will damage the motor and void your warranty with Elite Screens

Q: What is the power cable length of the Kestrel Stage Series Electric Screen?
A:
The power cable length for all Kestrel Stage Series models is approximately 70.8" (1.8M). Note: This measurement is accurate for USA only, other countries may be equipped with different lengths for each model.